Page 20 - LESSONS LEARNED BY MADARFM

REAL TIME ISSUES (BURJ RAFAL TOWER)

Concern Area Issue Cause Risk Impact on Customer

3. Utility Meter A. Meter measures Lack of testing and Incorrect utility billing Customer Loyalty

electricity for different commissioning during for the owner. Customer Damage

apartment. project phase. Brand Damage

Reputation Damage
B. Meter installation and Meter showing offline Concern from SEC (Saudi

network cable from the system. Electricity Company) in

connection is not as per Concentrator not relation to meter change

standard. responding to the and switching of meter

commands from reading / billing.

workstation.

Operator to be in attendance

to ‘view’ the testing and

commissioning of the

metering system.

Training to be provided by the

specialist sub–contractor.

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