Page 25 - LESSONS LEARNED BY MADARFM

REAL TIME ISSUES (MARVELA COMMUNITY)

Concern Area Issue Cause Risk Impact on Customer

2. Drawings A. No handover of: - Sub – Contractors Unable to conduct Customer Loyalty

Handover O & M -Development proper O & M of the Customer Damage

Certifications Management Process system. Brand Damage

Drawings - No Involvement of the In case of any Reputation Damage

Tests Certificates Operator during Design emergency we will not

DLP’s Notification Phase be able to trace the

B. No Training issues swiftly.

Operator cannot accept

any liability if systems

are not test &

commissioned and

certified

Must establish a system for

proper handover of all:

• Certifications

• Testing & Commissioning

• MEP Installations

• As fitted drawings

• Spares

• Others

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