Page 31 - LESSONS LEARNED BY MADARFM

REAL TIME ISSUES (AL RABIA COMPOUND)

Concern Area Issue Cause Risk Impact on Customer

1. Crack and A. We received Substandard water Injury of customer / Customer Loyalty

Waterproof numerous complaint proofing & soil sinking damage to car Customer Damage

regarding wall crack and Asset damage Brand Damage

water proofing issues. Reputation Damage

Severe Injuries

2. Road Asphalt A. Throughout the Substandard Risk of person tripping

and Interlock community roads compacting before during walk.

network, there are preparing ground for

asphalt and interlock road and walkways.

sinking issues.

DLP process to be

established and

communicated to all

parties, prior to the

handover of the

development.

Speed of repair to be

expedited.

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