Page 33 - LESSONS LEARNED BY MADARFM

CUSTOMERS PERCEPTION (BURJ RAFAL TOWER)

SEEN:

 Gaskets being replaced

 Defects in the common area

 Riyadh Stone falling

 BMU banging against their windows

HEAR:

 Smoke Detector & Fire Alarm sound

 Noise from neighbours

 Other People Issues & Complaints

FEEL:

 The pain & incorrect utility bills

 Ongoing defects

 Failed promises

 Lack of care and attention to details (finishes)

 Incorrect levels of satisfaction

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