Page 38 - LESSONS LEARNED BY MADARFM
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CUSTOMER SATISFACTION INDEX (BURJ RAFAL TOWER)
40 Overall – Very good customer satisfaction for limited
37 number of owners solicited.
35 35
Continuous requirements for service improvement.
30
29
28
27
25 25
22
20
19
17
15 Extermely Satisfied
14
13 Satisfied
11 11
10 10 Normal
9
Disappointed
7 7 7
6
5 5 5 Extermely Disappointed
4
3 3
2 2 2
1 1 1 1
0 0 0 0 0
HELPDESK THE TIME TAKEN SECURITY COMMON AREA APARTMENT APARTMENT Overall Service
TO RESOLVE THE SERVICES CLEANLINESS & CLEANING MAINTENANCE Experience
PROBLEM MAINTENANCE SERVICES SERVICES
38
