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Plan Contact Information:

         Benefits Terminology                                          Medical : Harvard Pilgrim Healthcare

                                                                       Phone: 888.333.4742
                                                                       Member Website: www.harvardpilgrim.org

     Coinsurance:  Once you have met your deductible, you may be
     required to pay a percentage of your covered health care expenses.
     This percentage of the covered claims amount that is payable by
     the member is referred to as “coinsurance”.
                                                                       Dental: Dental Blue
     Copayment (also known as “co-pay” or “copay”):  A fixed amount    Phone: 1-800-358-2227
     that must be paid up-front in order to obtain certain services under
     your insurance plan.                                              Member Website:  www.bcbsma.com

     Deductible:  The portion of the covered claims amount that the
     member (you) must pay in full before benefits are  payable under
     the plan.
                                                                       Vision: Vision Service Plan (VSP)
     Explanation of Benefits (EOB):  The statement sent to a        par-  Phone: 866.939.3633
     ticipant in a health plan that lists the services provided, amounts
     paid by the plan, and total amount billed to the patient.         Member Website:  www.eyemed.com

     Maximum Benefit Amount:  The maximum allowable benefit the in-
     surance company will pay during that given period.

     Out-of-Pocket Expenses/Costs: The share of health expenses        Flexible Spending Account:
     paid by the member.                                               Benefit Strategies

     Out-of-Pocket Maximum:  The maximum amount you are respon-        Phone:     888.401.FLEX (3539)
     sible for during the year; once you have met your out-of-pocket   Member Website: www.benstrat.com
     maximum, the plan will pay 100 percent of your     covered expens-
     es up to the plan’s lifetime benefit maximum.  The out-of-pocket
     maximum limits your liability with respect to the amount of coinsur-
     ance you pay in the year.

     Plan Year (for Northbridge Companies ): Jan. 1  through Dec. 31.   Employee Assistance Program:
                                                                       KGA Associates
     Preferred Drugs: A listing of commonly prescribed drugs covered
     by an insurance plan or used within a hospital.                   Phone:  800.648.9557
                                                                       Member Website: www.kgreer.com


          NEED ASSISTANCE?


          Please contact your Business Director or
                                                                       Voluntary Life & Accident and Disability
          Heather Duval                                                Coverage: Colonial Life
          Phone: 781.238.4858
          Email:  HDuval@northbridgecos.com                            Phone: 888.623.6236
                                                                       Member Website:  www.coloniallife.com





                                                                       Retirement Plan: AmericanFunds
         This guide is intended to acquaint you with your employer-provided benefits
         program.  It is not all-inclusive, but rather a brief outline.  Exact benefit limita-  Phone: 800.421.6019
         tions and exclusions are contained in the plan documents.  Should there be
         any discrepancies between this summary and the materials produced by each   Member Website:
         insurance company, the insurance company’s documents will prevail.
                                                                       www.americanfunds.com/retire


         This guide is provided by


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