Page 11 - Welcome Packet 2018

Q1. What do I do if my household goods shipment does not arrive on the

scheduled date of delivery or arrival?

A1. Company provides furniture rental support for up to 3 months if you
cannot use household goods due to a late shipment or delay in

delivery. Or if you’d like to stay in temporary accommodation until your
shipment arrives in Korea, we can extend your stay in temporary

accommodation if you are not with your family.

Q2. What If my pet weights more than 15kg (33lb)? Does company still
pay a shipping fee for my pet? And can I still bring my pet to Korea?

A2. Company does not pay a shipping fee for pets weighing more than

15kg (33lb). Also since the hotels do not allow pets weighing more than
15kg (33lb), if you have pets weighning more than 15kg (33lb), we

recommend you to bring your pet after you move into an apartment.
Please note that company does not cover any expenses incurred due

to quarantine regulations for importing pet to Korea such as
vaccinations and microchips implant etc.

Q3. Do I have to pay for my one- way flight ticket to Korea when

booking ticket through Coupang’s travel partner and get reimbursed?
Also can I book a ticket through other travel agency I know?

A3. If you book your one- way flight ticket to Korea through our travel

partner, they send us an invoice for your ticket so you do not pay them.
You can also book a ticket through other travel agencies, you must pay

for the ticket and it will be reimbursed upon receipt with your 1 payroll
st
in Korea. If you are planning to book a ticket through other travel
agency, please inform us in advance.

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