Page 157 - Business Development Orientation Binder

4/9/2019

Telehealth Referral & Activation Process

The CFM reviews the Telehealth Alert Management Coordination note
- Reaches out to the Field Clinician and facilitates or takes appropriate actions as needed

After Hours and Holidays

 Customer Care Center (CCC)Nurse conducts monitoring of Telehealth Alerts via the
AMC Portal
 CCC nurse calls the patient and triages for appropriate action
 CCC nurse enters Telehealth Alert Coordination note for follow up and actions taken

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Insert Lesson Title Here
Discontinuing Telehealth

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