Page 10 - note 7 doc 2_Neat

Samsung then chose to delay shipments of the
Note 7 "for quality control testing," according
to Reuters.

Samsung followed up by issuing an
official worldwide recall of the Galaxy Note 7 in
early September. While this spelled bad news
for Samsung, it was only the beginning

In early Sept., Samsung stops selling the Note
7. The U.S. Consumer Product Safety
Commission (CPSC) warns users to power
down their devices and stop using them. It
also issues a voluntary recall of devices sold
before Sept. 15.

In total, Samsung recalls 2.5 million of the new
Notes across 10 worldwide markets, including
one million in the U.S. More than 500,000
SHIPMENT DELAYS AND WORLDWIDE RECALL replacement units of the device are shipped to
carrier and retail stores in the U.S.

A software update is also launched for
the Note 7 to help owners distinguish whether
or not their smartphone is included in the
recall. The software displays a green battery
icon in the phone’s status bar to indicate
whether or not the phone has been affected.

The Journal reports that about 60% of the
affected Notes in the U.S. and Korea have
been replaced, with about 90% of customers
choosing to replace the faulty phone with a
new Galaxy Note 7 rather than get a refund or
trade it in for a different type of phone.