Page 10 - test peak booklet.indd
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LINE LEADERSHIP
What is it? During the year most stores line their customers up in “Box Offi ce” lines, meaning lines naturally line up in
front of operating cash registers and customers tend to queue themselves. During peak, we want to be much more
mindful about how we ask customers to queue. We want to create something called a “bank line” where we snake
customers around accessory fi xtures to create an “S” and the line feeds all available registers. This will ensure there is
no slow or fast line, just one line that speeds up the transition experience.
Please refer to the Winter Accessory Guide for more details.
Navigation
LINE UPS AT THE CASH DESK
• Adjust quantity of multis and their positionning/ OPTION - 2 LINES / LIGNES OPTION - 1 LINE / LIGNE
space allocation based on your store's configuration
and inventories
• Create an effective shopping flow for customer to
find what she is looking for and optimize unit per
transaction (upt).
• NEW! Use multis and queue barrier units to facilitate
line ups. Position them to create clear paths so
customers know where to go. See plans pages 2-3.
LIGNES D'ATTENTE AU COMPTOIR-CAISSE
CASH DESK CASH DESK
• Ajustez le nombre de multis et leur positionnement/ COMPTOIR-CAISSE COMPTOIR-CAISSE
espace alloué selon la configuration de votre
magasin et vos inventaires.
• Créez un parcours de magasinage efficace pour que
la cliente trouvent facilement ce qu’elle cherche et
optimiser les items par transaction (ipt).
• NOUVEAU! Utilisez les multis et présentoir à unités
amovibles pour faciliter les lignes d'attente. Placez-
les de façon à créer des parcours clairs qui indiquent
aux clientes où aller. Voir les plans aux pages 2-3.
STAY TUNED • RESTEZ À L'AFFÛT
Pictures of actual set-ups to come.
Des photos de mises en marché actuelles à venir.
NAVIGATION
WINTER/HIVER 2016-2017 I
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