Page 30 - Crisis Management

Five-stage framework

Recovery In this stage, attempts are made to resume activities to as close to

normal as feasible. The recovery will often proceed in stages as
well.
In some cases, improvements are made in the recovery process

that bring the level of operations up to a higher level than before
the crisis. An example would be a company that experiences a fire
in its production facilities. After the fire, the new facility that is
built is usually better equipped with new machinery and
technology than what existed the old facility

Learning

This stage involves activities of reflection where lessons are
learned from the crisis. The emphasis is not on searching for
scapegoats and displacing the blame onto other parties. Instead,
maximum attention is focused on improving current operational
problems and preventing future ones

A framework for Crisis Management

CRISIS MANAGEMENT

THE INTERNAL LANDSCAPE THE EXTERNAL LANDSCAPE

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