Page 41 - Crisis Management
P. 41
Proactiveness and reactiveness in crisis management
Landscape Strategic Crisis Organizational
Survey Planning Management learning
Proactive Proactive Reactive Proactive
Seeks to Seeks to Seeks to Seeks to learn
The Internal determine the formulate a respond to the lessons from
landscape organization’s crisis crisis events the crisis.
internal management that do occur. Emphasis is on
weaknesses and team and a Emphasis is on prevention of
environmental crisis plan that containing the future crisis and
threats that can can be used to damage and to function
lead to a crisis both prevent restoring better as a Crisis
and mitigate normal Management
potential crisis operations Team
The External events
landscape
Evaluating what is going right and what is going wrong - The benchmarks
?
How the crisis has affected the stakeholder’s behavior amd
opinions?
?
The extent to which sales or share prices have been affected
?
Which crisis response strategies and tactics were effectve and
which were not
