Page 43 - Crisis Management
P. 43
Levels of learning outcomes after a
crisis
Failure outcomes Midrange outcomes Success outcomes
Learning occurs, but Learning occurs
Degree of learning No learning occurs its applications are throughout the
sporadic organization
Some areas of the The organization
The organization
Future impact on continues to make the organization may changes its
change for the better policies/procedures .
the organization same mistakes when while others remain Learning is applied to
similar crises occur
the same future crisis events
Strategy posture Reactive; willing to Proactive; willing to
Reactive, unwilling or learn and take the
toward crisis learn, yet not ably
unable to learn knowledge to the next
management equipped to learn step for application
Complementary of CarePoint Global +966 55 119 6445
