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CAREPOINT GLOBAL
Our Training Approach
Systems View of Training - Stages in a Training Pro-
gram
1. Training need assessment
The process of training begins with the needs assessment
stage. The aim of the assessment stage is to understand
whether or not training is required. If the answer is yes; the
next step is determining competency or skills gaps and the ap-
propriate training intervention required.
Here is our powerful yet simple
rule. Always give people more 2. Develop Training Plan
than they expect to get
Once the training needs analysis is complete, the next stage is
that of Development. This stage involves the development of
content and the training material.
We see our customers as invited 3. Deliver Training
guests to a party, and we are the
hosts. It’s our job every day to Once the training needs analysis is complete, the next stage is
make every important aspect of that of Development. This stage involves the development of
content and the training material.
the customer experience a little
bit 4. Evaluation
Evaluation is the last stage in the training process and more
important from the perspective of evaluation of the effective-
Customers don’t expect us to be ness of training.
perfect. They DO expect you to fix
things when they go wrong. better.
Our goal as a company is to have
customer service that is not just
the best, but legendary.
CarePoint Global Phone: +966 55 119 6445 Beirut, Riyadh, Boston Email: carepoint@outlook.com
www.carepoint4.wixsite.com/carepointglobal
