Page 415 - Transport

18. Public Information Office, Facts About ICAO: What It Is..
What It Does.. How It Works, ICAO Organization, Montreal,
1995.

19. Rochat, P., The Economic& Social Benefits of Air Transport,
Air Transport Action Group (ATAG), Geneva, Switzerland, 2006.

20. Tavana, M. Mohebbi, B. and Kennedy, D., Total Quality Index:
A Benchmarking Tool for Total Quality Management,
Benchmarking: An International Journal, Emeralad Group
publishing Limited, Vol. 10, No. 6, USA, 2003.

21. Tohamy, S. and El-Megharbel, N., Private Participation in
Airport Activity in Egypt, Working Paper Series, The Egyptian
Center for Economic Studies, No. 65, Egypt, December 2001.

22. Venkatesh, B. and Nargundkar, R., Service Quality Perceptions
of Domestic Airline Consumers in India: An Empirical Study,
XIMB Journal of Management, Xavier Institute of Management,
Bhubaneswar- India, 2006.

 Lecturers

1. Hammett, P., The Philosophy of TQM An Overview, Eng 401:
Total Quality Management, College of Engineering, University of
Michigan, Michigan, USA, 26/06/2000.

2. Sobhi, N., Air Reservation Lecturers, Airline Reservation
Course, Business Studies Division, Center for Adult& Continuing
Education, The American University in Cairo, Egypt, 2006.

 Reports

1. Air Transport Users Council, Mishandled Baggage: A Report
from the Air Transport Users Council, Civil Aviation Authority,
London, 4 April 2007.

2. Arab Air Carriers Organization, Arab Air Carriers Organization
Annual Report, 39th Annual General Meeting, Kuwait, 2006.

3. British Airways, The BA Way in the Environment:
Environmental Management, Corporate Responsibility Report,
London, 06/2005.

4. ECAC/EU Dialogue with the European Air Transport Industry,
Airline Passenger Service Commitment, Association of
European Airlines, Lisbon, Brussels, 10 May 2001.

5. Egypt Air Holding Company, Annual Report- 2005/2006, Egypt
Air Holding Company, Egypt, 2007.

6. Egypt State Information Service, EGYPT: Year Book 2005,
Ministry of Information Egypt, 2006.

7. Ethiopian Airlines, Ethiopian Airlines Annual Report 2004-05,
Ethiopian Airlines, Addis Ababa, 2005.

8. Facts and Figures Section at UNWTO, Tourism Highlights 2007
Edition, World Tourism Organization, Madrid- Spain, 2007.

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