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Q U A L I T Y A S S U R A N C E
Change Management
Describe your change management and change control process.
Managing change is a foundational responsibility of a destination management
company. From start to finish the Account Executive is responsible to be an
effective conduit for communicating your needs to our internal teams to design
your final experience. All communication flows through the Account Executive in
the planning phase, who can source internal support as necessary to complete
the project. Once the program goes into the operational phase, the Operations
Manager assumes responsibility for this function as that individual deals directly
both with Amway planners, internal Hello support departments, and all
partner/suppliers in coordinating services. The Account Executive will continue to
be involved during this process in a support capacity, as they are the guardians of
our relationship with Amway and ultimately responsible for your satisfaction.
Our ability to move even faster when changes happen during programs that
are actively operating has been greatly enhanced with the application of our
Hello! DMC Tactical Toolkit. We are more flexible because we have such a solid
plan in place.
