Page 73 - Hello! California Proposal - Global Growth Conference 2020
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Q U A L I T Y A S S U R A N C E
Project Management
Our escalation procedure is focused on providing an appropriate solution
immediately upon identification of the issue. Our initial action is to advise the
appropriate contact of whatever issue has arisen. We do not believe in the “client
treatment” so frequently seen in our industry, where issues are concealed from
customers until circumstances require you be informed.
We understand that trust is key in our partnership, and that you must be aware of
all relevant circumstances as soon as possible so that you can prepare to service
your customer. Whatever issue arises, our focus is on correcting that issue as soon
as possible, and we assume responsibility for reconciling resulting financial issues
with vendors after the fact. We will deliver the service as contracted as rapidly as
possible regardless of the circumstances of the failure or effects on our profitability.
