Page 72 - Hello! California Proposal - Global Growth Conference 2020

Q U A L I T Y A S S U R A N C E

Project Management

Describe your project management and issue resolution process.

Amway will have a dedicated support team on this program consisting of the

(1) Director of Sales, (1) Director of Operations, (1) Executive Producer
(Creative), (1) Product Development Manager, (1) Sales Coordinator, and
several operation associates. (exact number based on final scope of services)

The Director of Sales and the Sales Coordinator will work with Amway to produce
proposals and hold space with our partner/suppliers utilizing the help of the
Director of Product Development. Once the group is confirmed the Lead
Operations Manager (Director of Operations) becomes intimately involved on the

file for program operation, logistics and billing (This process mirrors the sales and
catering model of most resorts) Amway’s Hello! California support team will access
or tap into our additional resources of the other Hello! offices as required to meet
Amway’s service needs.

Your Amway support team has a variety of additional resources to assist with
meeting your needs. These include our in-house Creative Services Department,
our Marketing Manager, Information Technology Department (for technical
solutions and group specific website creation), Print Shop and Graphics
Designer team, Operations Department, Accounting Department, Risk
Management, and field staff support. The concept is that your dedicated team
operates as a boutique DMC entirely focused on you yet has the resources of a

large organization to meet the ever-changing needs of Amway.

In the event of issues associated with service emergencies, our response is to acquire
replacement equipment or services immediately upon identification of the issue.
Whether that solution comes from the original vendor involved or a different vendor

will be determined by the speed at which the solution can be provided, not by the
cost to Hello California. Our focus is on providing the service required as soon as
possible, and we will assume all responsibility for reconciling the financial issues with
vendors after the fact. We will deliver the service as contracted as rapidly as possible
regardless of the circumstances of the failure or effects on profitability. (cont.)