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35%
30%
25%
20%
15%
10%
5%
0%
Satisfied Mostly Somewhat Unsatisfied
Satisfied Satisfied
Past Clients
30%
25%
20%
15%
10%
5%
0%
Satistfied Mostly Somewhat Unsatisfied
Satisfied Satisfied Past Clients
Case Study 7: E-mail Revisions
Person X finished writing an e-mail that she is now revising. The e-mail contains the
following sentence:
The sale price was rejected by the sellers; although a counteroffer has been
submitted.
TX Marketing II: Negotiation Techniques 140
