Page 22 - September 2020 Inform

This can improve performance, particularly Wifi, and help reduce security issues.
4. If you have connectivity or performance issues when using WiFi try connecting your laptop to the router with an Ethernet cable. You should have received one with the broadband router package. This will help rule out WiFi related issues due to distance from router, thick or solid intervening walls or electrical disturbances from microwaves or motors. If a cable helps it may be worth trying to improve WiFi by moving your router closer to where you normally work, changing the router height, or changing the angle of the router antennae.
The reality is, good though broadband is, there is less bandwidth available over broadband than when in the office. That said, technology has been improved to cater for this and Citrix in particular should be virtually the same.
SHS GROUP TECHNICAL PLATFORM UPDATE
We have been very fortunate that we have not experienced any major technical issues with the move to home working.
Overall there are no known ongoing issues with the technical systems platform.
We have set up a number of daily reports to assess resource utilisation and to check on VPN usage. We analyse this data to ensure that system access is stable and performant.
This also enables us to detect users affected by multiple reconnections during the day. We have pro-actively reached out to these users and apply updates to fix any related technical issues on their laptops.
Service Desk have also been working hard over the last few weeks to migrate users over to the SecurEnvoy Mobile App. The SecurEnvoy Mobile App is the SHS Group standard for
all users and provides enhanced security and ease of use. During lockdown the distribution of SecurEnvoy codes consumed over 30,000 SMS messages. If you receive a message from Service Desk requesting that you convert to the SecurEnvoy Mobile App please carry out the instructions supplied within the indicated timelines.
The Service Desk will support you promptly if you have any problems.
SMS Accounts will be automatically disabled after the indicated date has passed.
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