Page 43 - Department of Social Development Annual Report 2021

PART B: PERFORMANCE INFORMATION

PERFORMANCE BY PROGRAMME

Information Management Systems and Technology (Re-tabled APP)

Outcome Functional, efficient and integrated sector
Outputs Output Actual Achievement Actual Achievement Annual target Actual Outputs 2020/2021 Reasons for Deviation from
indicator 2018/2019 2019/2020 2020/21 2020/21 target

Integrated Integrated Overall NISIS Two systems Implement As part of implementing Sector ICT Analysis of the requirements for the
Sector IT Sector IT development Accreditation of elements of sector Strategy, the Department developed integration of GBV and VEP systems was
Strategy Strategy governance Diversion Services ICT strategic two modules on Social not achieved due to complexity of the
implemented framework was (ADS) and Child implementation Development Integrated Case processes which requires due diligence,
not achieved Youth Care plan Management System, namely the proper mapping and clear definition of
Application (CYCA) Older Persons Abuse Register functional requirements specification.
have been integrated module and the Accreditation of Development of the substance abuse
into the Case Diversion Services and Quality system was not achieved. The tender was
Management System Assurance module. cancelled as result of major variance in the
for the Department. A service provider was also bid price between different service
SmartGov has been appointed to assist with the providers that required a review of the
upgraded and integration of Gender Based terms of reference and the job
implemented, Invoice Violence (GBV) and Victims specification. This subsequently negatively
and the e-leave Empowerment (VEP) systems, which impacted implementation time frames.
modules were is also part of the implementation
developed of the sector ICT Strategy.

Please provide strategies to overcome underperformance below

• Expedite the redefinition of the Functional Requirements Specification for GBV and VEP integration with a view to complete by end of the first quarter of the 2021/22 financial
year.
• Re-advertise the tender for development of substance abuse system.

DEPARTMENT OF SOCIAL DEVELOPMENT ANNUAL REPORT 2020/21 43