Page 9 - Employee Engagement 2018
P. 9
Q12 questions
Q1: I know what is expected of me at work.
Our overall mean was 4.30 with 85% of us answering our level of agreement as a 4 or above, using a
five-point scale, where 5 means strongly agree and 1 means strongly disagree with that statement.
On average, about half of workers are not completely clear about what
they are supposed to do at work. Expectations serve as an employee’s
point of focus, helping him or her know what to do and where to go.
And, importantly, expectations provide directions on how each person
can meet the desired outcomes of his or her role
Why is it important...
Perhaps the most basic of employee needs in the workplace is knowing what success
on the job looks like. Employees need to know what is expected of them at work so
that they can commit, deliver and focus on what matters most.
Q2: I have the materials & equipment I need to do my work right.
Our overall mean was 3.90, with 71% of us answering our level of agreement as a 4 or above, using a
five-point scale, where 5 means strongly agree and 1 means strongly disagree with that statement.
About 4 in 10 workers globally strongly agree that they have the
materials and equipment to do their job right.
Why is it important...
More than 30% of workers in the US say that stress on the job has caused them
to behave poorly with family or friends in the past month. Nothing is more
frustrating than feeling as if you want to do a good job at work but don’t have the
right equipment to do so. When employees lack the means to do their work well,
frustration with their inability quickly follows, as does anger with the manager or
organization for placing them in such a difficult spot.
