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OPERATIONS TRAINING OVERVIEW

Over the next three weeks you will learn the operating basics of FRC. You will be working open, mid and
closing shifts as well as completing exercises in this workbook and completing modules, directed by your General
Manager. After completing the below task please check, date and have the GM sign.

Tasks Date GM Signature
Opening
Shift 1
Shift 2
Shift 3
Shift 4
Shift 5
Mid
Shift 1
Shift 2
Shift 3
Shift 4
Shift 5
Closing
Shift 1
Shift 2
Shift 3
Shift 4
Shift 5
Hourly Interview Tool Kit
Role played 1st interview
Questions (acceptable vs. not acceptable)
POS Basics
Employee basics
Manager basics
Voids vs. comps
Guest Recovery Tool Kit
Role played
Err in favor of the guest means?
Pre-Shifts/Shift Planning
Facilitated 1 week of pre-shifts
Running Shifts
Shift 1
Shift 2
Shift 3
Shift 4
Motivating
Demonstrated
Work Groups
Schedule Writing
Budgeting
Pars
HR 101
Guest injury
Employee injury
Diversity
Tool Kit Review
All Tool Kits on FOXCentral

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Revised October 2016 19