Page 25 - GL Team Playbook_test

Common Global Onboarding Inbox Questions
Question Solution
· There are a few items that new hires can access while they are waiting for their PC to arrive. The
I don’t have a PC
and can’t access Welcome Gift Storefront is public, all they need is their QuicklookID to log in.
things on the VPN · For U.S. hires, they can access Fidelity to begin enrollment in benefits.
· Be sure to be proactive about following up on their PC order. The manager should have visibility
but we need to update the hire’s expectations. No one likes being in the dark about the tools they
need to get started working.

Benefits for U.S. employees are handled through Fidelity. This is available off of the VPN.
I’m American, how 1. Access Fidelity, and register for an account if you don’t already have one.
do I sign up for 2. Look to the menu in the top left, then for NCR Corporation and choose the different benefit types
benefits? below to select your benefits.

1. Reach out to the recruiter and have them provide the offer to the hire
I need a copy of my a. You can find who the recruiter is within Taleo
offer (pre start date) 2. Remind recruiter if they can’t find the offer to use the HR Central support model
(new hire)
https://ncrhr.service-now.com/hrcentral/
a. Last resort, email here Global.HRCentral@ncr.com

1. Remind hire if they can’t find the offer to use the HR Central support model https://ncrhr.service-
I need a copy of my now.com/hrcentral/
offer (after start date)
(new hire)
1. Ensure hire is on the VPN
I can’t connect to… 2. Ensure hire has system access setup
NCR SW, platforms, 3. Ensure hire is aware of IT Central
etc. (new hire)
1. Follow link to Taleo: Onboading (Transitions) Center
I can’t access Base https://ncr.taleo.net/transition/transition/transitionView.jsf?section=ob_webtop
Camp (Taleo) (new
hire)
2. Under “Processes” change the “Refine by” parameter to “Keyword”

3. Enter the last name of the
person you are searching for and hit
“Refresh”
4. Base Camp access is
available for users who have the
“New Hire Process” listed

5. If “New Hire Process” is not listed for a user, email the System Admin, RMS
RMS.SystemAdmin@ncr.com team and ask for verification once Base Camp access is granted.

Each manager can check the PC orders for their new hires using IT Central.
I need an Update on 1. Head over to IT Central
a PC Order (Hiring 2. Under On-boarding Services select On-boarding Requests (Form Manager Only)
manager, HRSBP) 3. Choose the needed hardware request from the list

The codes for the storefront expire 30 days after the start date. The hire would’ve received the first day
My Welcome Gift communication as well as at least one reminder email to use the code.
Storefront code Let the hire know that our process dictates that after 30 days the code will expire and an iNCRedible Fun Kit
expires (New hire) with several NCR items in it will be shipped to the Work Address for the employee.
You can provide shipping by checking the shipping reports provided by DME.