Page 18 - TFWA World Exhibition and Conference 2025

INSIDER

This summer passengers traveling through Montréal Duty Free were transported to the “Dioriviera” with Dior’s stunning activation.

One on One with Glen Morgan, General Manager, ARI North America
ARINA grows Canadian business even as U.S./Canada tensions disrupt

cross border travel

Even with U.S./Canada political to North African destinations, particularly recovered to pre-pandemic levels, and it
tensions negatively impacting travel from at Montréal-Trudeau International Airport may be a very long time before we see
its most important passenger, Glen Morgan, (YUL).” that,” he says.
General Manager, ARI North America Morgan says ARINA’s long history
(ARINA), tells TMI that it has been a busy in Canada has helped it weather the storm.
and exciting time for growth across its The company has been working in the
Canadian business, as it opens new stores, market for 27 years.
refurbishes existing shops, and doubles
down on local Canadian products. Understanding and adaptability
“Canada, in particular Montréal, “We have been in the market a
recovered well post-Covid and this was long time and believe that two of the
mainly down to our ability to pivot as a most important things are understanding
business. We drew our last pre-pandemic the passenger and remaining agile.
comparisons in 2023, and thankfully our Demographics change constantly and
PAX and PAS have continued to grow year change quickly – it’s our ability to adapt
on year,” says Morgan. and pivot in a fast-changing world that
“Our on-going growth and continued dictates the success of our business,” he
investment in our stores here is testament says.
to the performance of the business. ARINA’s reaction to the rise and fall
“While the passenger demographic of the Chinese passenger to Canada is
has changed – of course, with a noticeable one example where his company quickly
impact on U.S. passenger travel – I’m adapted, says Morgan.
glad to say that our overall PAX are up “During our time in the region,
this year and importantly, our PAS has we have experienced the growth of this
been strong. European travel has remained demographic and then the overnight
positive, and we have seen significant decimation of travel when Covid hit.
growth in passenger traffic with new routes This passenger demographic has not fully Glen Morgan, General Manager, ARINA

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