Page 22 - Abyssinia Busniess Network November 2019

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The lack of quality had initiated are here to play fair game, transfer empowering their team as this is
the current boom and this has knowledge and ultimately add value the deciding factor in determining
attracted global players to enter and to the development of our country. who will be the survivors of this
leverage their respective brands. We can absolutely coexist and grow industry going forward.
Currently, Addis Ababa has more the pie together.
than 30 global international hotels
under development with over 5,000 What is expected from local How are you assisting member
numbers of keys. And these figures operators to thrive in the current hotels on this?
do not account locally-owned, market?
independent properties under Generally, not having a well-
construction or in the planning. We need to continue to focus trained human capital in the service
So definitely, service is improving on service and become more industry has been the Achilles heel
but there is always room for strategically service oriented and of the Ethiopian tourism and we
improvement. guest focused than any of our have been trying to address it in
competitors. I could not have a short and long - term manner.
stressed this more; however, We have been offering several
In your view, do you think global we local hotels need to work on short-term trainings, for various
brands are a threat to local elevating our offerings and service department heads and general
independent hotels? standard immensely. Homegrown managers to manage the gaps.
hotels need to invest on training However, mid to long-term strategy
Not in my view, as long as they and development and work on is a formation of full-fledged of a

20 Abyssinia Business Nework ህዳር 2012 / November 2019