Page 116 - ICS Siebel 8.1 and Master Template.11.16.15_Neat

ICS Siebel 8.1 and Master Template Overview

IGA

 The IGA tab contains all of the fields that should be filled out to send a case
to the IGA Team for assistance.
 You need to fill out all of the fields so the IGAs have a thorough
understanding of the assistance that is needed for the case and the steps you
have already taken, so they do not duplicate effort

GM Confidential Page 116 09/25/15