Page 64 - ICS Siebel 8.1 and Master Template.11.16.15_Neat

ICS Siebel 8.1 and Master Template Overview

Training Environment Login Screen (Day 3)

This is the Siebel 8.1 Training Environment home page. Let’s walk through this
screen to familiarize you with the tabs and various search or application options to
assist the customer and document the call:
 Accounts tab
 Calendar tab (this is where you will find call back reminders)
 Promotions tab
 Vehicle tab

 Contact tab
 Activities tab
 Email Template tab
 Dealers tab
 Literature tab

 SR tab
 Feedback tab

NOTE: Clicking on any of the tabs will give you access to customers records and
documentation cues to track a customer’s concerns or previous history.

GM Confidential Page 64 09/25/15