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ICS Siebel 8.1 and Master Template Overview

Note
An asterisk (*) can be used as a wildcard character for name searches in
Siebel.

Search for an SR by Contact

If your caller’s “Contact Record” populates in Siebel,
 you can quickly scan for any existing SRs.
 Under the “Contact Tab”, click the Summary tab:

GM Confidential Page 69 09/25/15