Page 72 - ICS Siebel 8.1 and Master Template.11.16.15_Neat

ICS Siebel 8.1 and Master Template Overview

Creating a Service Request

 Creating a new SR
 Click on the “Contact Summary” to verify if there are any current SR’s in the
system
 Under the “Service Request” tab
 Click the New button:

 A new SR record populates
 Click “Business Unit” tab

GM Confidential Page 72 09/25/15