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ICS Siebel 8.1 and Master Template Overview
Service Request Detail: Customer Information
The following fields are located in the Customer Information section of the Service
Request Detail screen.
Point out that some information is
populated automatically. Fields
that are not referenced below
should be left blank:
So let’s review
Review #1: SR Number: A case reference
number that is automatically generated by
Siebel. The SR number must be provided to the
customer to use as future reference.
GM Confidential Page 75 09/25/15
