Page 78 - ICS Siebel 8.1 and Master Template.11.16.15_Neat

ICS Siebel 8.1 and Master Template Overview

 Type the correct DBA or BAC in the “Starting With” field
 Click Go (NOTE: Searches are case sensitive!)

 The search results are populated
 Highlight the correct match
 Click Pick:

Involved Dealer BAC: The 6-digit Business Associate Code (BAC) of the involved
dealership. This field is populated (based on the chosen Involved Dealer)
Involved Dealer Phone # Customer Request Goodwill
 The phone number of the involved  No
dealership

Prior Dealer Involvement Source
 Yes/No if the dealer has had previous  Phone
customer contact.

Abstract Business Unit
 The Abstract you entered when  Infotainment Customer Support
creating the SR

Potential Safety Area
 Yes  RFI Recall
Sub-Area
 Enter the Sub-Area for the specific
recall

 UCC: Enter the UCC for the specific recall

GM Confidential Page 78 09/25/15