Page 81 - ICS Siebel 8.1 and Master Template.11.16.15_Neat

ICS Siebel 8.1 and Master Template Overview

 The UCC is now populated on the Service Request Detail screen.
 Follow the same steps to add additional UCCs.

Service Request Detail: Product Information

The following fields are located in the Product Information section of the Service
Request Detail screen.

 Serial #/VIN: The full 17 digit VIN (Vehicle Identification Number) of the
vehicle that the customer is calling about.

 If a customer is calling about a problem with a specific vehicle, you must add
the VIN to the SR.

 You must make sure that the VIN is associated with the Contact.
o This is a common mistake but only requires a few steps!
 On the Contact record
 Click the Vehicles tab to view the vehicles that are associated with the
Contact:

 If the VIN the customer call is pertaining is already in the “vehicles tab”

o The customer is already associated with the vehicle and no further action
in this screen is needed.
o You can return to the “Service Request” tab.

GM Confidential Page 81 09/25/15