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ICS Siebel 8.1 and Master Template Overview

 To access another agent’s Calendar, you will have to have that person grant
you access as you granted them.

Key Point

The way we relay information is as important as the information itself! When
following up, ensure that you advise what steps you’ve taken; say “I’ve contacted the
dealer and I am waiting for them to respond. I will follow up with you tomorrow once
I receive an update.”

Summary

After completing this module, you will be able to:

 Search for Previous Service Request
 Document Service Requests
 Search for Contacts
 Receive and Respond to Emails
 Send Text Messages
 View the Siebel Calendar

 Understand documents:
 ICS Text Message
 ICS Understanding Email

GM Confidential Page 97 09/25/15