Page 95 - ICS Siebel 8.1 and Master Template.11.16.15_Neat

ICS Siebel 8.1 and Master Template Overview

 Ensure the “To” and “From” addresses is correct
 Manually enter the Subject line of the email.
 Choose a template response from GM Answers and copy/paste responses
from the “Master Template”.
NOTE: Spell Check is done automatically by underlining the word in red. It will not
correct grammatical errors

Sending a Text Message

If a caller request to have information sent to them via text message
 Utilize the Siebel Email
 Major US cellular carriers use the 10_digit_number@cell.carrier_domain.com
 They are format for SMS text capable cell phones
o Llimited of 160 characters in the subject and message body (total).

Carrier
Alltel Sprint
phonenumber@ message.alltel.com phonenumber@ messaging.sprintpcs.com
AT&T (MMS) SunCom
phonenumber @mms.att.net phonenumber@ tms.suncom.com
AT&T (SMS) T-mobile
phonenumber@ txt.att.net phonenumber@ tms.suncom.com
Boost VoiceStream
phonenumber@ myboostmobile.com phonenumber@ voicestream.net
Nextel Verizon
phonenumber@ messaging.nextel.com phonenumber@ vtext.com (text only)
Verizon
phonenumber@ vzwpix.com (pictures and
videos)

GM Confidential Page 95 09/25/15