Page 595 - Insurance Statistics 2021

HANDBOOK ON INDIAN INSURANCE STATISTICS 2019-20

TABLE 90: STATUS OF GRIEVANCES WITH GENERAL AND HEALTH INSURERS
(2013-14 to 2019-20)
Insurer 2013-14 2014-15
Opening Reported Resolved Pending at Opening Reported Resolved Pending at
Balance during during the end Balance during during the end
the year the year of the year the year the year of the year

Private Insurers
Acko General
Bajaj Allianz 2 6361 6358 5 5 4770 4571 204
Bharati AXA 0 5356 5356 0 0 4586 4481 105
Cholamandalam MS 5 2847 2842 10 10 2508 2415 103
Edelweiss General
Future Generali 0 4229 4229 0 0 3727 3727 0
Go Digit
HDFC Ergo 1 1173 1172 2 2 2086 2065 23
ICICI Lombard 25 6854 6855 24 24 5930 5582 372
IFFCO Tokio 4 3373 3368 9 9 2043 1889 163
Kotak Mahindra - - - - - - - -
L&T 1 148 148 1 1 431 427 5
Liberty 0 88 88 0 0 356 350 6
Magma HDI 0 43 43 0 0 101 92 9
Navi General*
Raheja QBE 0 0 0 0 0 0 0 0
Reliance 60 2598 2618 40 40 1762 1735 67
Royal Sundaram 4 2915 2917 2 2 4976 4912 66
SBI General 10 881 849 42 42 1325 1050 317
Shriram 2 210 212 0 0 135 135 0
Tata AIG 1 4947 4948 0 0 3963 3926 37
Universal Sompo 1 519 520 0 0 358 358 0
Private Total 116 42542 42523 135 135 39057 37715 1477

Public Insurers
National 370 4954 5068 256 256 4740 4821 175
New India 102 3610 3613 99 99 3204 3201 102
Oriental 281 2789 3004 66 66 2165 2172 59
United India 342 6197 6321 218 218 5705 5868 55
Public Total 1095 17550 18006 639 639 15814 16062 391

Stand-alone Health Insurers
Aditya Birla Health - - - - - - - -
HDFC Ergo Health** 2 1761 1760 3 3 2061 2051 13
Manipal Cigna@ 0 0 0 75 71 4
Max Bupa 7 613 618 2 2 427 429 0
Reliance Health
Religare Health 1 577 567 0 0 423 421 2
Star Health 2 184 185 12 12 2785 2631 166
Stand-alone Health Total 12 3135 3130 17 17 2986 2972 185
Specialised Insurers
AIC 0 0 0 0 0 0
ECGC 12 108 77 43 43 46 43 46
Specialised Total 12 108 77 43 43 46 43 46
Grand Total 1235 63335 63736 834 834 60688 59423 2099

Note:
1. *Erstwhile DHFL General Insurance Co. Ltd.
2. **Erstwhile Apollo Munich Health Insurance Ltd.
3. @Erstwhile CignaTTK Health Insurance Co. Ltd.

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