Page 599 - Insurance Statistics 2021
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HANDBOOK ON INDIAN INSURANCE STATISTICS 2019-20 20 459 2400
6
1
41
67
20
7
31
25
10
12
464
22
13
-
1202
Total
Out
standing
Durationwise Outstanding complaints Above 3 months 1 year to 1 year 1143 47 - - - - - - - 25 - - - - - - - - - - 1 1 418 40 2 11 - 7 - - - 5 377 64 1941 200
TABLE 91A: PERFORMANCE OF OMBUDSMEN AT DIFFERENT CENTRES - GENERAL INSURANCE (2019-20)
Total Within 3 Disposed months 12 594 10 256 - 1 326 41 232 48 42 662 67 20 389 - 6 550 3 - 102 - 7 519 - 12 166 - 11 756 6 485 9 300 24 987 42 25 371 5 15 231 18 319 259 7245
Durationwise disposal of Complaints Above 3 months 1 year to 3 1 year 449 21 130 131 96 99 56 408 194 371 - 357 1 164 433 418 19 48 171 36 93 828 223 66 104 61 243 23 53 1807 3300
Total Within Disposed months 124 594 126 256 326 128 232 187 662 195 389 176 550 102 102 162 519 165 166 159 756 485 300 117 987 143 371 231 319 2138 7245
Non- Enterta inable 108 61 2 92 108 173 - 150 131 55 116 9 100 9 111 42 82 109 111 49 46 1644
Complaints disposed by way of with Awards drawal fvg. fvg Ins. Co. 198 101 90 94 21 165 26 21 43 60 221 33 45 30 176 7 17 23 91 19 38 37 294 33 136 34 125 37 109 196 47 66 139 17 22 36 59 765 1861
Recom Awards menda- compla tions inant 187 - 9 22 - 268 - 159 2 212 1 - 299 4 - 314 - 272 2 22 572 1 116 31 4 134 44 2833 142
Total 1796 266 327 273 729 409 556 102 526 178 769 949 322 1018 396 251 778 9645
Total No. of Complaints Received O/s at the upto beginning March of the year 179 1617 139 127 125 202 223 50 347 382 265 144 251 305 102 - 419 107 178 - 326 443 96 853 131 191 195 823 233 163 96 155 135 643 3440 6205
Name of the Ahmedabad Bengaluru Bhopal Bubaneshwar Chandigarh Chennai Delhi Guwahati Hyderabad Jaipur Kochi Kolkata Lucknow Mumbai Noida Patna Pune Total
597
