Page 596 - Insurance Statistics 2021

HANDBOOK ON INDIAN INSURANCE STATISTICS 2019-20

TABLE 90: STATUS OF GRIEVANCES WITH GENERAL AND HEALTH INSURERS
(2013-14 to 2019-20)
Insurer 2015-16 2016-17
Opening Reported Resolved Pending at Opening Reported Resolved Pending at
Balance during during the end Balance during during the end
the year the year of the year the year the year of the year

Private Insurers
Acko General
Bajaj Allianz 204 1756 1911 49 49 917 959 7
Bharati AXA 105 4198 4266 37 37 3579 3609 7
Cholamandalam MS 103 2163 2256 10 10 1670 1677 3
Edelweiss General
Future Generali 0 4251 4250 1 1 2075 2073 3
Go Digit
HDFC Ergo 23 2879 2886 16 16 2900 2916 0
ICICI Lombard 372 4974 5256 90 90 3587 3589 88
IFFCO Tokio 163 1355 1517 1 1 1781 1781 1
Kotak Mahindra - - - - - 25 23 2
L&T 5 335 340 0 0 409 409 0
Liberty 6 524 527 3 3 315 315 3
Magma HDI 9 151 160 0 0 113 96 17
Navi General*
Raheja QBE 0 0 0 0 0 0 0 0
Reliance 67 1500 1521 46 46 1287 1324 9
Royal Sundaram 66 2551 2595 22 22 808 824 6
SBI General 317 1136 1392 61 61 1117 1123 55
Shriram 0 120 120 0 0 214 214 0
Tata AIG 37 3422 3458 1 1 1473 1473 1
Universal Sompo 0 373 373 0 0 528 528 0
Private Total 1477 31688 32828 337 337 22798 22933 202

Public Insurers
National 175 4933 4928 180 180 4680 4671 189
New India 102 4087 4050 139 139 4208 4312 35
Oriental 59 2555 2485 129 129 2673 2672 130
United India 55 6221 6254 22 22 7484 7394 112
Public Total 391 17796 17717 470 470 19045 19049 466

Stand-alone Health Insurers
Aditya Birla Health - - - - - 5 4 1
HDFC Ergo Health** 13 978 987 4 4 1097 1081 20
Manipal Cigna@ 4 334 332 6 6 1020 1018 8
Max Bupa 0 620 620 0 0 802 802 0
Reliance Health
Religare Health 2 564 560 6 6 895 901 0
Star Health 166 7093 7166 93 93 6434 6490 37
Stand-alone Health Total 185 2496 2499 109 109 10253 10296 66
Specialised Insurers
AIC 0 0 0 0 0 0 0 0
ECGC 46 10 1 55 55 8 11 52
Specialised Total 46 10 1 55 55 8 11 52
Grand Total 2099 59083 60211 971 971 52104 52289 786

Note:
1. *Erstwhile DHFL General Insurance Co. Ltd.
2. **Erstwhile Apollo Munich Health Insurance Ltd.
3. @Erstwhile CignaTTK Health Insurance Co. Ltd.

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