Page 597 - Insurance Statistics 2021

HANDBOOK ON INDIAN INSURANCE STATISTICS 2019-20

TABLE 90: STATUS OF GRIEVANCES WITH GENERAL AND HEALTH INSURERS
(2013-14 to 2019-20)
Insurer 2017-18 2018-19
Opening Reported Resolved Pending Opening Reported Duplicate Actual Attended Pending at
Balance during during at the end Balance during Complaints Complaints to during the end
the year the year of the year the year the year of the year
Private Insurers
Acko General 0 11 0 11 11 0
Bajaj Allianz 7 914 919 2 2 1113 61 1052 1052 2
Bharati AXA 7 1943 1944 6 6 1423 73 1350 1352 4
Cholamandalam MS 3 439 440 2 2 237 4 233 235 0
Edelweiss General 0 4 1 3 3 0
Future Generali 3 1113 1113 3 3 622 20 602 605 0
Go Digit 0 117 0 117 117 0
HDFC Ergo 0 1037 1037 0 0 1093 23 1070 1070 0
ICICI Lombard 88 3037 3091 34 34 2976 47 2929 2889 74
IFFCO Tokio 1 1044 1029 16 16 722 15 707 722 1
Kotak Mahindra 2 63 65 0 0 73 2 71 69 2
L&T 0 137 137 0 0 5 0 5 5 0
Liberty 3 257 260 0 0 291 0 291 291 0
Magma HDI 17 94 62 49 49 82 2 80 129 0
Navi General* 0 12 0 12 12 0
Raheja QBE 0 1 0 1 1 1 0 1 2 0
Reliance 9 454 456 7 7 600 0 600 607 0
Royal Sundaram 6 778 782 2 2 566 28 538 530 10
SBI General 55 671 697 29 29 481 10 471 489 11
Shriram 0 218 218 0 0 234 3 231 231 0
Tata AIG 1 1050 1050 1 1 1365 134 1231 1228 4
Universal Sompo 0 454 454 0 0 458 12 446 446 0
Private Total 202 13704 13754 152 152 12486 435 12051 12095 108

Public Insurers
National 189 5571 5591 169 169 4739 0 4739 4891 17
New India 35 4820 4852 3 3 5178 14 5164 5137 30
Oriental 130 2743 2121 752 752 2733 99 2634 3359 27
United India 112 9425 9212 325 325 8404 0 8404 8464 265
Public Total 466 22559 21776 1249 1249 21054 113 20941 21851 339

Stand-alone
Health Insurers
Aditya Birla Health 1 251 145 107 107 599 4 595 702 0
HDFC Ergo Health** 20 929 918 31 31 1278 67 1211 1230 12
Manipal Cigna@ 8 702 707 3 3 739 30 709 709 3
Max Bupa 0 772 772 0 0 921 29 892 892 0
Reliance Health 0 6 0 6 6 0
Religare Health 0 573 569 4 4 690 46 644 645 3
Star Health 37 4496 4486 47 47 5713 28 5685 5597 135
Stand-alone Health Total 66 7723 7597 192 192 9946 204 9742 9781 153
Specialised Insurers
AIC 0 0 0 0 0 12 0 12 12 0
ECGC 52 9 8 53 53 15 0 15 68 0
Specialised Total 52 9 8 53 53 27 0 27 80 0
Grand Total 786 43995 43135 1646 1646 43513 752 42761 43807 600
Note:
1. *Erstwhile DHFL General Insurance Co. Ltd.
2. **Erstwhile Apollo Munich Health Insurance Ltd.
3. @Erstwhile CignaTTK Health Insurance Co. Ltd.

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