Page 2 - QBT Travel Management Proposal-Bunzl
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Contents
Executive summary ................................................................................................................................. 4
Our service approach .............................................................................................................................. 7
Your dedicated consultancy team ...................................................................................................... 7
Intelligent telephony ........................................................................................................................... 7
Online help desk ................................................................................................................................. 9
Account management ........................................................................................................................... 10
Continuous Improvement in Policy Compliance ............................................................................... 11
Technology solution .............................................................................................................................. 13
Bunzl Portal ....................................................................................................................................... 13
Online Booking Technology - Zeno ................................................................................................... 14
QBT Mobile App ................................................................................................................................ 17
Reporting – Business Intelligence Tool ................................................................................................. 19
Tickets in Credit ..................................................................................................................................... 21
Integration of content ........................................................................................................................... 23
Implementation .................................................................................................................................... 24
Change management ........................................................................................................................ 24
Implementation training ................................................................................................................... 26
Commercial model ................................................................................................................................ 27
Our Fee Structure .............................................................................................................................. 27
Total transparency ............................................................................................................................ 27
Proposed Fees ....................................................................................................................................... 28
Financial terms .................................................................................................................................. 29
Conclusion ............................................................................................................................................. 30
Attachments .......................................................................................................................................... 31
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