Page 6 - QBT Travel Management Proposal-Bunzl

Valued partnership

With QBT, you will gain a true strategic partner. Through strong customer engagement we will help
Bunzl deliver on your travel program goals. Our Account Management team will proactively identify
areas within your travel program for improvement and where potential lies for cost savings and
efficiencies. Our reporting suite will provide you with the business intelligence and insights you need
to deliver a best-in-class travel management program.

Our commitment to delivering outstanding quality of service, experience and value will drive our
team. We will ensure resources are optimised and technologies, processes and services are
streamlined to meet your objectives.

We’ll provide a seamless customer experience, transparency of data and strive to improve travel
policy compliance across your multiple business units, Bunzl Australia, Bunzl New Zealand, Bunzl
Safety and Bunzl Specialty Healthcare.

Special Note on COVID-19
The COVID-19 situation is unprecedented. While the travel industry and broader global economy
have faced many challenges in the past 30 years, nothing has taken hold as rapidly or as impactfully
as this. As trusted advisers in relation to our clients’ travel arrangements, it is imperative that we
provide advice with the most up to date information available at the time it is sought. We refer to the
latest status of travel warnings from the DFAT Smart Traveller site (www.dfat.gov.au), the Centre for
Disease Control in the United States (www.cdc.gov) sites, World Health Organisation sites and other
reliable and up to date information sources for assessment of the risk profile of destinations.

We have extensive experience in booking travel during world events, breaking news or current affairs
that affect travel, through the various government agencies and large media organisations that we
service. There are various services that we offer that will support Bunzl in meeting its duty of care
obligations for its travellers. We are also in discussions with all our supplier partners about their
cancellation policies, and seeking a greater degree of consistency, tolerance and flexibility around
this issue.

We are seeking to gather as much data as possible and will provide ongoing guidance in terms of the
latest travel warnings and other relevant information.

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