Page 4 - QBT Travel Management Proposal-Bunzl

Executive summary

Travel, whether for business, leisure or personal reasons,

is an emotive experience. The responsibility that comes with the professional
negotiation and coordination of an individual’s travel arrangements is something

QBT takes very seriously. In an industry where price comparisons and alternative
solutions are transparently and instantly available, our ability to provide ease of

booking, price competitiveness and outstanding service is imperative.

Our understanding of your needs

We believe from our preliminary meetings and review of your travel data, that the most important
success factors for Bunzl in engaging a new travel management provider, are to work with a partner
with proven expertise and ability to leverage technology to deliver an improved level of service for
your travellers. Meaningful data and timely, accurate reporting are also priorities. The ability to
easily access, measure and analyse your travellers’ behaviour and spend will allow you to track
progress towards your travel goals and identify opportunities for improvement, such as the air policy
compliance measure of 41.8%. Finally, you need a travel partner who will seamlessly manage the
transition of your travel program and proactively guide the change management process ensuring
minimal disruption to travel stakeholders.

About us

We simplify business travel for our clients. We're
Australian-owned and part of Helloworld Travel
Limited, a publicly listed Australian company (ASX:
QBT consistently provides
HLO) and Australia’s second largest travel distribution
top quality Customer Service.
business (FY19 TTV: >$6.5 billion).
They are patient, professional and the
We offer a comprehensive, trans-Tasman solution
service is based in Australia providing
together with our sister company APX in New
Zealand. excellent local knowledge and
support.
We have 40 years' experience in delivering high They have great service and local
quality, personalised customer service and value for
knowledge; nothing is a problem to
money to our clients. Established in 1979 as Qantas
assist with.
Business Travel, we operated as the business unit for
Qantas Airways for over 27 years. In 2010 the
company was acquired by Helloworld and became

QBT, and in 2015 APX in New Zealand was acquired
by Helloworld.

The value of sharing knowledge between our Australian and New Zealand businesses is significant.
Working together closely we deliver comprehensive trans-Tasman solutions, and leverage the long-
standing industry relationships that QBT and APX hold within their respective markets to benefit our
customers.

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