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Company Car Drivers – what to do if you….
Are involved in a vehicle incident/collision? Experience a Vehicle breakdown
- Always stop at the scene - A breakdown is any event where the vehicle become not driveable – this
- If possible, move your car to a safe place, that isn’t obstructing traffic may include mechanical or electrical issues, major tyre punctures, severely
- You should contact the emergency services if the vehicles are blocking cracked windscreens or running out of fuel
the road and can’t be moved, someone requires urgent medical - Contact Arnold Clark breakdown on 0141 332 2622
assistance or there is suspicion of a crime (intoxication or fraud) - Any issues with getting home or replacement vehicles, please speak to the
- Use the HSS Vehicle Incident Log to exchange details with any other Fleet team
parties involved in the incident. Ask if you do not have one
- Report the incident SAMEDAY to AA Accident Management on 0800 Warning Lights on your dashboard
- If your car starts showing a warning light, please do not ignore it. Some will
917 2712 or use the HSS Claims App to report the incident
be simple to resolve, such as topping up washer fluid, oil or fuel. Others may
Need new tyres or windscreens be the first signs of a serious issue so need to be reported as a defect
- You are advised to contact your local Kwik Fit or ATS, or check their - Please report it to Arnold Clark on 0141 648 1311 or
website, before attending site, as they now recommend pre-booking. service.direct@arnoldclark.com
- If the tyre is punctured and not driveable, this will need to booked as - Please do not report it direct to the dealership, as managing the
a breakdown authorisation of work can be difficult. If you have any issues with the Arnold
- You should be checking the tread on your tyres on a regular basis Clark maintenance desk, please escalate to the Fleet team
- If you encounter issues, please escalate to the fleet team who may be
able to suggest alternative suppliers (Quintons) Are unhappy with the service providing by a fleet supplier
- Please initially speak to the supplier and try to fully understand the problem
- Escalate to the fleet team on fleetadmin@hss.com, passing on the above
information
Introduction to Fleet Video Booking Replacement Tyres
Whilst many of us are used to “walking in” to our local ATS or Kwik Fit and
We have recorded a video that answers some of the regular
waiting our turn. This has changed in the post-lockdown world, as they both
queries that the Fleet team get asked on a daily basis
It covers subjects such as contacting the fleet team, business now prefer customers to either book online or ring them up before
attending site. Several colleagues have experienced long delays, waiting for
mileage and, most importantly, what to do when things go
wrong – vehicle incidents, breakdowns or punctures tyres as all of the available slots were prebooked online.
You can use this link to locate your local centre and check whether they have
It is aimed at new starters but all company car drivers would
benefit from watching it. Please take a look….. your tyres in stock. https://www.kwik-fit.com/locate-a-centre
Fleet customers cannot use the online booking process as it require pre-
payment to complete the booking. Please ring the local tyre centre to make
https://vimeo.com/667672183/1e408f279d
your booking. Alternatively ring Quintons and they will do the above process
for you.
Useful Contact Numbers and email address
- 0161 888 4850/fleetadmin@hss.com – Automated menu for all main fleet suppliers or you can speak to the Fleet Admin team.
