Page 85 - Deception at work all chapters EBook
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126 Deception at Work
Category of response Examples Significance
10 = High
0 = Low
Non-verbal noises
Extended sighs 8
Clearing the throat
Odd clicking sounds
Tummy rumblings
Extreme flatulence (stand back)
Inappropriate laughter at the
start or end of a response
Grunts
Speech errors
Missing words Again this is usually caused by a conflict between 10
Freudian slips memory and imagination, conscious and
Spoonerisms subconscious. Statements like ‘I never let the wail
Unfinished sentences tag the dog’ instead of ‘tail wag the dog’
Short, jerky sentences
Corrections within a sentence
Starting the sentence with ‘Well
…’
EMOTIONAL OUTBURSTS
Anger The main clue is that the emotion is inappropriate 8
Humour
Tears
NON-VERBAL CLUES
Non-verbal communication is normally managed unconsciously by the autonomic system
and accounts for over 60 per cent of the messages conveyed between humans and 10 per cent
between accountants. It dates back to over 500 million years ago before language evolved and
was the only way that our ancestors could communicate. It is still highly relevant.
The body language of children is usually obvious, such as placing hands over their mouths,
ears and eyes when they do, say, hear or see something naughty. As we get older, these childish
movements are refined and substituted by disguised actions, such as false scratching, yawns
etc. but they have the same objective of covering the mouth.
Non-verbal clues are especially important in assessing whether an emotion is genuine or not.
