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3 Reporting and
Measurement
Completed Verification Review and Critical VPC Response to Inadequate Performance
performance is captured in the reporting tools (Embrace the Red)
through the use of simple questionnaires. The Detailed and thorough Verification Reviews are
purpose of reporting is to efficiently communicate likely to find performance elements that are not
variances between expected and actual performance. always 100% Green. This should be valued and
Reports are completed for a given Critical Control appreciated as an opportunity to address the
related to a P.U.E.. Each P.U.E. requires minimum deficiency in a Critical Control or element of the
quarterly reporting.
supporting management system. Expecting that no
Reported entries are based on YES / NO questions. gap will exist is not realistic, does not account for
The results indicate health of the control shown variability in the operating environment and may
through a traffic light system according to each have undesired consequences that hamper integrity
critical control. Within a Priority Unwanted Event, in reporting. Red and Yellow should be embraced as
individual controls show as red, green, or yellow. If helpful indicators of where focused action can be
a critical control is not green, then action must be most effective in managing risk.
taken to address any noted deficiencies.
Talk to those who do the work
Expected performance not achieved to understand performance
control is not working
Expected performance achieved inconsistently
control effectiveness decreases
Inadequate performance identified during
Expected performance consistently matches Verification Reviews or Critical VPCs should result in
actual performance action being taken to address the issues identified.
control is effective Actions should be logged in the reporting tool for
tracking and follow-up.
Verification Review data summaries should be Verification Reviews are intended as a process to
reviewed monthly with the Unit Manager and team not only identify non-conformance but also as a
to identify where improvement efforts should be mechanism to understand why the critical control
directed and discuss underlying causes of gaps. is not in place or ineffective and why things go well
Performance of Critical Controls must be incorporated in other instances. In order to prevent recurring
into a regular management meeting and scheduled issues, it is important to investigate the causes of
in advance. Both Quarterly Reviews and VPCs are to Critical Control underperformance. These should
be included in the monthly meeting discussion. be a topic of discussion at monthly meetings.
Verification Review investigation outcomes should
drive improvement to elevate the Unit’s Critical
Control Management process.
P.U.E.: Fall from Height Overall P.U.E. Health
Critical Controls Owner Health Action
Pre-job Plan Line Manager 1 Ensure permits signed before issuing
Barriers, Railing, Covered Openings Line Manager 1 Signage for coverings on silo
Certified Work Access Equipment Line Manager 1 Add certification stickers to MEWP
Personal Fall Protection Equipment Line Manager 1 Recognition of team x for performance
10 Holcim Group HSE • Critical Control Management - Program Guide
