Page 37 - UNIFONIC PR REPORT - October 2024

How do Unifonic’s AI-powered solutions, such as ‘Audience’ and ‘Flow Studio’ help
businesses enhance customer engagement and drive growth?

Unifonic’s AI-powered solutions, including ‘Audience’ and ‘Flow Studio,’ work together to
enhance customer engagement by creating personalised customer experiences. ‘Audience’, an
enterprise-grade customer data platform (CDP), allows businesses to manage customer data
effectively, while ‘Flow Studio’ helps design tailored customer journeys. These tools streamline
marketing and customer support efforts, improve operational efficiency and ultimately boost
customer lifetime value, driving measurable business growth.

What advantages can businesses experience if they leverage your AI-powered
conversational tools, and how will they help them meet evolving customer needs?

By leveraging Unifonic’s AI-powered conversational tools, businesses can revolutionise
customer interactions, offering dynamic and personalised experiences that boost engagement and
increase ROI. These tools enable businesses to implement customer-centric strategies, foster
deeper relationships with their audience and enhance customer loyalty. This cutting-edge
technology also helps companies adapt to evolving consumer needs while achieving long-term
business objectives.

How is Unifonic’s collaboration with Saudi Exports helping regional businesses enhance
customer engagement and drive Digital Transformation?

Unifonic’s collaboration with Saudi Exports at GITEX 2024 demonstrates their commitment to
supporting regional businesses in their Digital Transformation journey. Through this partnership,
Unifonic provides AI-driven tools that enhance customer engagement, streamline
communication processes and support business growth, helping organisations in the MENA
region adopt advanced technologies and meet their Digital Transformation goals.

What major announcements, keynotes or awards do you have planned for GITEX 2024?

We are showcasing our range of advanced AI-powered conversational marketing and support
solutions at GITEX Global this year. All of these solutions are designed to enhance customer
engagement and drive business growth.

We are also launching ‘Audience’, our enterprise-grade customer data platform (CDP) for a 360-
degree customer view and seamless segmentation by leveraging Audience in combination with
our other solutions such as Flow Studio, our industry-leading, no-code customer journey builder
businesses in the MENA region can expect to see a significant increase in return on investment
(ROI) and foster greater customer loyalty. We believe that these solutions, together with our
commitment to delivering cutting-edge technologies, will generate significant interest among
businesses seeking to improve their customer interactions and achieve business objectives.

https://www.intelligentcio.com/me/2024/10/15/unifonic-to-showcase-enhanced-customer-
engagement-at-gitex-2024/