Page 17 - HFACS Flipbook Holcim v 1.2

Operational Process
Operational Process refers to how an organization plans to
achieve its mission, as reflected by its strategic planning,
policies/procedures and corporate oversight.
● Strategic planning - conflicting priorities, competing
initiatives, unrealistic objectives
● Policies/procedures - conflicting or ambiguous policies,
limited development or dissemination of procedural
guidance
● Corporate oversight - lack of leadership engagement or
appreciation of risks

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