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S tage 1: Understand Problem to Grasp Desirability ◾ 43
3.4.2.3 Review Prior Steps
Review the prior steps and adjust as needed with the consensus of the team.
3.5 Step 5: User’s Perspective
The user’s point of view is a critical step in having a solid understanding
of the problem you are trying to solve. The point of view is deeper than
a statement summarizing the needs. It is full of insights that can only be
extracted if you have really built empathy for the user. This is the opportu-
nity to capture those nuggets of insights which form the basis of your idea.
Craft these points of view in the following form:
User X needs a way to do a job because insight.
3.5.1 Template
Capture user’s perspective in the following template (Table 3.1).
Table 3.1 User’s perspective template.
