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Establish a telephone number for members of the publicEditor’s note:
                       who might be in some distress but unsure whether theirAbout a year after this
                       predicament warrants the attentions of the emergency  idea’s original
                       services. An 888 line would be introduced to relieve  publication date,
                       pressure on 999. Commonsensical volunteers able to    The Mirror reported
                       offer simple advice and solutions would staff the     that Suffolk police
                                                                             were to trail an 888
119service. When necessary, the staff would provide                          number, which was to
                                                                             work in just the same
                                                                             way. We can only

numbers for local police stations or forward callers to assume that the trial

the emergency services.                                                      was less than a rave
                                                                             success.

                                Kate Pirouet
                                19 January 2001

                       Establish a premium rate phone-line service to help
                       individuals locate lost items such as keys or remember
                       telephone numbers, street or web addresses. The
                       service would be built around a questionnaire provided
                       by a psychologist. Questions would range from the
                       classic ‘Where were you when you last remember having
                       your keys?’ to such subjective approaches as, ‘What did

120you feel when you last looked at the website?’ A unique
system of billing could be employed whereby the call

costs, say, £2 to place and becomes progressively

cheaper the longer it takes.

David Owen
20 January 2001
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