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appreciation	and	demand	for	what	I	was	offering.

Karen	Starr
Hazel	Tree	Interiors
Akron,	Ohio

Even	 with	 our	 excellent	 credit	 history,	 2010	 was	 a	 bad	 time	 in	 banking	 to
ask	 for	 money.	 We	 didn’t	 need	 much,	 but	 we	 couldn’t	 swing	 it	 completely
on	 our	 own.	 My	 husband	 Jon	 and	 I	 needed	 a	 small	 credit	 line	 to	 lease	 the
building	 where	 we	 planned	 to	 house	 our	 interior	 design	 and	 framing
business.	Unfortunately,	the	bank	said	no.

   Later	 that	 day,	 Jon	 was	 on	 the	 phone	 with	 the	 landlord	 of	 the	 building,
telling	him	that	we	just	weren’t	going	to	be	able	to	make	it	work	and	that	he
could	 release	 the	 building	 to	 the	 other	 interested	 party.	 As	 I	 heard	 him
saying	 those	 words	 on	 the	 phone,	 I	 had	 an	 incredible	 surge	 of	 hope,	 and	 I
remember	shouting,	“Jon,	no!	We	have	to	give	it	another	shot!	Tell	him	we
just	need	a	few	more	days	to	try	again.	We’ll	have	to	go	back	in	to	the	bank
and	 make	 them	 hear	 us	 out.	 If	 they’ll	 just	 sit	 down	 and	 listen,	 they	 will
believe	in	us.”

   It	totally	worked!	The	bank	did	hear	our	plea,	and	we	eventually	got	what
we	needed	to	get	going.	Two	years	in,	and	we	couldn’t	be	more	thrilled.	But
we	 almost	 accepted	 the	 fact	 that	 it	 wasn’t	 meant	 to	 be	 and	 carried	 on	 with
our	 lives.	 I	 am	 so	 glad	 we	 put	 in	 more	 effort.	 It	 meant	 everything	 to	 us	 to
give	it	one	more	passionate	plea.

David	Fugate
LaunchBooks	Literary	Agency
Encinitas,	California

For	 me	 it	 was	 when	 I	 signed	 a	 big	 client	 after	 flying	 out	 to	 their	 corporate
offices,	 making	 a	 pitch,	 and	 getting	 a	 tour	 of	 the	 grounds.	 When	 I	 got	 the
call	 from	 his	 marketing	 VP	 that	 they	 wanted	 to	 go	 with	 me	 over	 a	 couple
other	agents	they	had	met,	that	was	the	moment	when	I	knew	LaunchBooks
was	going	to	work.	Truth	be	told,	I	didn’t	even	know	that	I	had	any	doubts
about	it	working	before	that	call,	because	I	had	been	an	agent	for	more	than
twelve	 years	 already	 and	 knew	 what	 I	 was	 doing.	 But	 because	 of	 the	 way
my	 employment	 worked	 at	 the	 old	 agency,	 I	 literally	 had	 to	 leave	 with
nothing—no	 income	 stream	 whatsoever	 from	 the	 1,000	 books	 I	 had	 sold
while	 I	 was	 there—so	 I	 was	 literally	 starting	 from	 scratch.	 But	 when	 I	 got
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